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FAQ 2018-03-30T21:23:12+00:00

NAYELLE’s Frequently Asked Questions

Take a look at some of the most frequently asked questions below to see if we have your answer.

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Products, Ingredients, Manufacturing…
Ordering, Secure Checkout, Shipping…

Products, Ingredients, Manufacturing:

Are NAYELLE skincare products suitable for sensitive skin? 

Yes, our products were developed to provide the highest level of efficacy even for the most sensitive skin types.  All NAYELLE products have been tested by dermatologists for irritation & sensitivity, and were approved to be effective for sensitive skin types.

How do you make NAYELLE products?

Our first step is to take our bio-active complex, nutrient rich ingredients and ferment them as it is the only way to achieve true improvements. The next step is to “condition” these probiotic natural ingredients – this is essential to ensure that when you put NAYELLE product on your skin, it will be absorbed at a deep cellular level and bring you real results. Quality ingredients in proper ratio-formulated probiotic technology is the only way to guarantee effectiveness.

Where are NAYELLE’s products manufactured?

NAYELLE is a Canadian owned and operated company. We manufacture and source all of our ingredients from British Columbia, Canada. We are truly proud to be Canadian! Our head quarters is located in West Vancouver, BC, Canada.

Why is probiotic skincare the best choice for your skin?

“Simply, it is the way nature works. Human bodies are intelligent and if you provide them with proper ingredients they can take care of themselves. The skin is our largest organ and the only one you can feed directly…so why would you feed it processed canned food, instead of raw organic “full of life” fresh food? Probiotics are complex, full spectrum food for your skin that cannot be imitated or substituted…It’s the difference between eating heavily processed food – versus – organic and live fresh food!”

– Peter Jurkemik, CEO and Chief BioChemist at Nayelle

How long will it take to see the benefits from using NAYELLE products?

Our test study participants reported smoother skin, increased hydration, and reduction in fine lines within 2-4 weeks.

Will NAYELLE products clog my pores, or are they non-comedogenic?

NAYELLE’s products are non-comedogenic formulations and will not clog your pores. The Goat Milk Kefir contains AHA (Alpha Hydroxyl Acid) that gently removes dead skin cells further helps to clear your pores.

Do NAYELLE products contain sunscreen?

They contain some sunscreen via the Oceanic glacial clay, but applying additional sunscreen is always recommended.

Ordering, Secure Checkout, Shipping:

What is the cost of shipping?

We provide free shipping for orders of more than $50. Otherwise, our flat rate is $4.95.

What is the processing time for a typical order?

Online orders process in about 30 minutes. Shipping will commence within 1 business day of receiving the order.

Do you have a secure online checkout?

We do not store any of your credit card information. We use:

1) Stripe to process your credit card – Visa, MasterCard, American Express. Stripe processes payments for companies like Facebook, Target, Under Armor or nonprofits like Unicef.

2) You can also pay using PayPal during our checkout process.

Do you ship internationally?

Yes, we ship internationally and charge a flat rate of $4.95.

What is your return policy?

We provide a 100% satisfaction guarantee. If you don’t LOVE our product please contact customer service within 30 days of receiving your order for a full refund, less the cost of shipping. We pride ourselves on providing quality products & quality service. We want to ensure you are completely happy about every aspect of your experience with NAYELLE!

How do I contact a Customer Service Representative at NAYELLE?

Customer service is open 24 hours, 5 days a week, excluding holidays. Please call 1 (888) 410-3072, for a live customer service agent or email info@nayelle.com. We are always happy to help!

What are the delivery times for a typical order?

Delivery times can vary. If you are located in the US we ship from our warehouse in Bloomington, LA, USA. If you are in Canada, we ship from our warehouse in Vancouver, BC, Canada.

I love your products so much! How can I sell NAYELLE?

We are happy to partner with trusted affiliates as well as wholesalers & spas. Please click on the links to learn more.

Where can I buy NAYELLE?

NAYELLE is currently available online through NAYELLE.com, Amazon.com & Amazon.ca. Happy shopping!